Shipping settings reviewed: August 27, 2026.

Shipping Policy

WeCare Egypt uses one Egypt-wide shipping zone with a standard paid shipping rate and a free-shipping threshold. The cart and checkout remain the final reference for the shipping method and amount applied to a specific order.

Order processing

Orders are normally prepared within 24 working hours after confirmation and stock review. Promotional periods, public holidays or unusually high order volume may extend preparation time.

Estimated delivery time

  • Cairo and Giza: usually 1–2 business days after preparation.
  • Other governorates: usually 2–5 business days after preparation.

These are estimates rather than guaranteed delivery appointments. Carrier conditions, public holidays, weather, address accuracy and remote-area coverage can affect delivery time.

Shipping fee and free shipping

The current store setup charges EGP 100 for eligible orders below EGP 2,000. When the qualifying product subtotal reaches EGP 2,000 or more, the store makes free shipping available and hides the paid shipping rate.

The free-shipping threshold is evaluated using the cart amount before coupon discounts under the current configuration. Always review the shipping line in the cart or checkout before confirming the order.

Package condition

Please inspect the outer package when it arrives. If there is visible transport damage, report it promptly to the delivery representative where possible and contact WeCare Egypt with the order details so the case can be reviewed.

Order tracking

Tracking information depends on the carrier and shipment. When a direct tracking number is not available, customer support can help check the latest order/shipping status.

Coverage and failed delivery attempts

Shipping covers most locations in Egypt. Delivery time or carrier availability may vary for remote areas. Incorrect addresses, unavailable recipients or unanswered calls can lead to rescheduling according to the carrier’s process.

Questions about a shipment

Use the Contact Us page for shipping, delivery or order-status questions. Include the order number and the phone number used for the order.