WeCare Egypt applies the mandatory consumer rights in Egyptian Consumer Protection Law No. 181 of 2018 and the current guidance issued by the Egyptian Consumer Protection Agency.

Return or exchange within 14 days

Consumers may request a return or exchange within 14 days from receipt without giving a reason, subject to the legal exceptions and the condition of the product where required by law.

Some goods may be excluded where their nature, packaging, hygiene condition, or use prevents them from being returned to the condition in which they were supplied. Keep the product, accessories, packaging and invoice whenever possible.

Defective goods within 30 days

If a product has a defect, the consumer may request replacement or return and refund within 30 days from receipt in accordance with the applicable legal procedure. Contact us with the order details and evidence of the issue when possible.

Refund method

For defective goods, the supplier must follow the applicable Egyptian consumer-protection requirements for replacement, return and refund without additional cost. Refund processing follows the original payment method where applicable and the required inspection or collection steps.

Warranty

Warranty terms do not remove mandatory legal rights for defective goods. Warranty duration and conditions are stated on the relevant product page or warranty document.

How to submit a request

Contact WeCare Egypt through the Contact Us page or email info@wecare-eg.net and include the order number, product name, receipt date and the reason for the request if applicable.

Official reference

For the latest mandatory rights, exceptions and procedures, refer to the Egyptian Consumer Protection Agency — return/exchange guidance. Mandatory law prevails if any website wording conflicts with current legal requirements.