Replacement and Return Policy – WeCare Egypt

Introduction
At WeCare Egypt, we are committed to providing a safe and reliable shopping experience for our customers by offering original Medisana medical devices and supplies that meet the highest quality standards. However, we understand that some situations may require a product replacement or return. This policy is designed to clearly outline your rights and the conditions for returns or replacements.

1. Return Conditions
You may return a product within 14 days from the date of receipt under the following circumstances:

  • The product arrives damaged or defective due to manufacturing or shipping.

  • The product differs from the description or image shown on the website.

  • The product does not match the technical specifications listed on the purchase page.

Conditions: The product must be unused, in its original condition, sealed in its packaging, and accompanied by all accessories and the original invoice.

2. Replacement Conditions
Customers have the right to replace a product within 14 days from the date of receipt under the following circumstances:

  • Desire to replace the product with another of the same category or a different price.

  • Dissatisfaction with the product, provided it is unused.

Note: Replacement requests are not accepted after the specified period or if the product is damaged due to misuse.

3. Steps to Request a Replacement or Return
Contact our customer service to submit your request via:

📧 Email: info@wecare-eg.net
☎️ Phone: +20 20403577479

  • Provide your order number and the reason for return or replacement, along with a clear image of the product (if damaged).

  • Your request will be reviewed within 48 business hours, and you will receive approval or further instructions.

  • Upon approval, arrangements will be made to collect the product from your address and complete the procedures.

4. Refunds

  • Refunds will be processed using the same payment method used for purchase.

  • The refund process usually takes 5 to 10 business days after the product is received and inspected.

  • Shipping fees are non-refundable if the return is not due to a company error or defect.

5. Non-Returnable or Non-Replacement Products
For health and safety reasons, some products cannot be returned or replaced, such as:

  • Medical devices that come into contact with the body after use.

  • Products with tamper-proof packaging once opened.

  • Custom orders or products made specifically upon the customer’s request.

6. Warranty Policy
All original WeCare Egypt Medisana products are covered by an official warranty against manufacturing defects, and maintenance services can be utilized through authorized service centers during the specified warranty period.

7. Right to Amend
WeCare Egypt reserves the right to modify or update the replacement and return policy at any time without prior notice. Any updates will be published on the official website to ensure continuous transparency.

📞 Contact Us:
Phone: +20 20403577479
Email: info@wecare-eg.net