Terms and Conditions – WeCare Egypt

Welcome to WeCare Egypt, the exclusive distributor of Medisana in Egypt, specializing in providing globally certified and reliable medical devices and supplies. Please read these Terms and Conditions carefully before using our website, wecare-eg.net, or any of our services. By using the website, you agree to comply with all the terms and policies outlined below.

1. Scope of Use
The WeCare Egypt website allows users to browse and purchase genuine medical devices and access product and service information. The website must be used solely for lawful purposes and in a manner that does not infringe on the rights of the company or any third party.

2. Intellectual Property Rights
All website content, including text, images, designs, logos, videos, and any other visual or audio elements, is the exclusive property of WeCare Egypt or licensed to it. Use of any content without prior written permission from the company is strictly prohibited.

3. Accuracy of Information
The company strives to ensure that the displayed information is accurate and up to date, but it does not guarantee that it is completely error-free. WeCare Egypt reserves the right to modify or update any content at any time without prior notice.

4. Orders and Payment
When placing an order through the website, you agree to provide accurate and complete information.
Payment is accepted through approved payment methods in Egypt, including online payment or cash on delivery.
The company reserves the right to refuse or cancel any order in cases of suspected fraudulent activity, pricing errors, or product unavailability.

5. Shipping and Delivery
WeCare Egypt provides shipping services to all governorates in Egypt.
Delivery times vary depending on the region and product availability.
Customers will be contacted to confirm shipping details and delivery schedules.
The company is not responsible for any delays caused by shipping companies or circumstances beyond its control.

6. Return and Exchange Policy
WeCare Egypt believes in the customer’s right to receive products that meet specifications. Returns or exchanges are allowed within 14 days of receipt, provided the product is in its original, unused condition and accompanied by the original invoice.
Returns are not accepted if the product is damaged due to misuse.

7. Privacy and Data Protection
WeCare Egypt respects its customers’ privacy and is committed to protecting personal data according to the website’s privacy policy.
Your data is used solely to improve services and the user experience and will not be shared with any third party without your explicit consent.

8. Warranty and Maintenance
All genuine Medisana products come with an official warranty provided by the exclusive distributor, WeCare Egypt, including maintenance and repairs during the warranty period.
Please keep your invoice as proof of purchase when requesting warranty service.

9. Disclaimer
All products and services are provided “as is.”
The company is not responsible for any direct or indirect damages resulting from the misuse of medical devices or failure to follow the usage instructions provided by the manufacturer.

10. Amendments to Terms
WeCare Egypt reserves the right to modify or update these Terms and Conditions at any time.
Continued use of the website after posting changes constitutes your implicit acceptance of the new terms.

11. Governing Law
These Terms and Conditions are governed by the laws of Egypt, and any dispute arising from them shall be resolved before the competent judicial authorities in the Arab Republic of Egypt.