Introduction

At WeCare Egypt, we strive to ensure customer satisfaction at every step of your shopping journey. We believe that trust is built through transparency and quality — that’s why we offer a clear and fair return policy that guarantees your full rights when shopping with us.

1. Conditions for Accepting Returns

You may return a product within 14 days of receiving it in the following cases:

  • If the product is damaged or has a manufacturing defect.

  • If you received a product that does not match the description or specifications listed on the website.

  • If the product you received does not match your confirmed order.

To be eligible for a return, the product must be:

  • In its original condition and unused.

  • In the original sealed packaging and accompanied by all accessories.

  • Accompanied by the original invoice or electronic proof of purchase.

2. How to Submit a Return Request

Please contact our customer service team via:
📧 Email: info@wecare-eg.net
📞 Phone: +20403577479

Provide your order number, the reason for return, and a clear photo of the product if it’s damaged.
Our team will review your request within 48 working hours.
Once approved, a pickup date will be scheduled from your registered address.

3. Refund Process

Refunds will be issued through the same payment method used during purchase.
The refund process may take 5 to 10 business days after the returned product is inspected.
If the return reason is not due to a defect or error on our part, shipping fees will not be refunded.

4. Non-Returnable Products

For health and safety reasons, certain products cannot be returned, including:

  • Medical devices that come into contact with the body after use.

  • Products with tamper-proof packaging once opened.

  • Custom-made or special-order items made specifically for the customer.

5. Warranty Policy

All original WeCare Egypt products from Medisana come with an official warranty that covers manufacturing defects during the specified warranty period.
You can benefit from maintenance and support through our authorized service centers across Egypt.

6. Company’s Right to Modify the Policy

WeCare Egypt reserves the right to amend or update this Return Policy at any time without prior notice.
Any updates will be published on our website to ensure complete transparency.

Official Contact Information:

📞 Phone: +20403577479
📧 Email: info@wecare-eg.net

At WeCare Egypt, your satisfaction is our commitment — we’re here to make every shopping experience smooth, transparent, and worry-free.