{"id":31893,"date":"2025-09-05T20:16:20","date_gmt":"2025-09-05T17:16:20","guid":{"rendered":"https:\/\/wecare-eg.net\/?page_id=31893"},"modified":"2026-03-18T20:34:58","modified_gmt":"2026-03-18T18:34:58","slug":"return-policy-wecare-egypt","status":"publish","type":"page","link":"https:\/\/wecare-eg.net\/en\/return-policy-wecare-egypt\/","title":{"rendered":"Return Policy \u2013 WeCare Egypt"},"content":{"rendered":"<h3 data-start=\"41\" data-end=\"63\"><strong data-start=\"45\" data-end=\"61\">Introduction<\/strong><\/h3>\n<p data-start=\"64\" data-end=\"341\">At <strong data-start=\"67\" data-end=\"83\">WeCare Egypt<\/strong>, we strive to ensure customer satisfaction at every step of your shopping journey. We believe that trust is built through transparency and quality \u2014 that\u2019s why we offer a clear and fair return policy that guarantees your full rights when shopping with us.<\/p>\n<hr data-start=\"343\" data-end=\"346\" \/>\n<h3 data-start=\"348\" data-end=\"393\"><strong data-start=\"352\" data-end=\"391\">1. Conditions for Accepting Returns<\/strong><\/h3>\n<p data-start=\"394\" data-end=\"479\">You may return a product within <strong data-start=\"426\" data-end=\"437\">14 days<\/strong> of receiving it in the following cases:<\/p>\n<ul data-start=\"480\" data-end=\"716\">\n<li data-start=\"480\" data-end=\"540\">\n<p data-start=\"482\" data-end=\"540\">If the product is damaged or has a manufacturing defect.<\/p>\n<\/li>\n<li data-start=\"541\" data-end=\"647\">\n<p data-start=\"543\" data-end=\"647\">If you received a product that does not match the description or specifications listed on the website.<\/p>\n<\/li>\n<li data-start=\"648\" data-end=\"716\">\n<p data-start=\"650\" data-end=\"716\">If the product you received does not match your confirmed order.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"718\" data-end=\"769\">To be eligible for a return, the product must be:<\/p>\n<ul data-start=\"770\" data-end=\"973\">\n<li data-start=\"770\" data-end=\"819\">\n<p data-start=\"772\" data-end=\"819\">In its <strong data-start=\"779\" data-end=\"801\">original condition<\/strong> and <strong data-start=\"806\" data-end=\"816\">unused<\/strong>.<\/p>\n<\/li>\n<li data-start=\"820\" data-end=\"896\">\n<p data-start=\"822\" data-end=\"896\">In the <strong data-start=\"829\" data-end=\"858\">original sealed packaging<\/strong> and accompanied by all accessories.<\/p>\n<\/li>\n<li data-start=\"897\" data-end=\"973\">\n<p data-start=\"899\" data-end=\"973\">Accompanied by the <strong data-start=\"918\" data-end=\"938\">original invoice<\/strong> or electronic proof of purchase.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"975\" data-end=\"978\" \/>\n<h3 data-start=\"980\" data-end=\"1023\"><strong data-start=\"984\" data-end=\"1021\">2. How to Submit a Return Request<\/strong><\/h3>\n<p data-start=\"1024\" data-end=\"1135\">Please contact our customer service team via:<br data-start=\"1069\" data-end=\"1072\" \/>\ud83d\udce7 <strong data-start=\"1075\" data-end=\"1085\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1086\" data-end=\"1104\">info@wecare-eg.net<\/a><br data-start=\"1104\" data-end=\"1107\" \/>\ud83d\udcde <strong data-start=\"1110\" data-end=\"1120\">Phone:<\/strong> +20403577479<\/p>\n<p data-start=\"1137\" data-end=\"1382\">Provide your order number, the reason for return, and a clear photo of the product if it\u2019s damaged.<br data-start=\"1236\" data-end=\"1239\" \/>Our team will review your request within <strong data-start=\"1280\" data-end=\"1300\">48 working hours<\/strong>.<br data-start=\"1301\" data-end=\"1304\" \/>Once approved, a pickup date will be scheduled from your registered address.<\/p>\n<hr data-start=\"1384\" data-end=\"1387\" \/>\n<h3 data-start=\"1389\" data-end=\"1416\"><strong data-start=\"1393\" data-end=\"1414\">3. Refund Process<\/strong><\/h3>\n<p data-start=\"1417\" data-end=\"1704\">Refunds will be issued through the <strong data-start=\"1452\" data-end=\"1475\">same payment method<\/strong> used during purchase.<br data-start=\"1497\" data-end=\"1500\" \/>The refund process may take <strong data-start=\"1528\" data-end=\"1553\">5 to 10 business days<\/strong> after the returned product is inspected.<br data-start=\"1594\" data-end=\"1597\" \/>If the return reason is not due to a defect or error on our part, <strong data-start=\"1663\" data-end=\"1701\">shipping fees will not be refunded<\/strong>.<\/p>\n<hr data-start=\"1706\" data-end=\"1709\" \/>\n<h3 data-start=\"1711\" data-end=\"1747\"><strong data-start=\"1715\" data-end=\"1745\">4. Non-Returnable Products<\/strong><\/h3>\n<p data-start=\"1748\" data-end=\"1828\">For health and safety reasons, certain products cannot be returned, including:<\/p>\n<ul data-start=\"1829\" data-end=\"2033\">\n<li data-start=\"1829\" data-end=\"1896\">\n<p data-start=\"1831\" data-end=\"1896\">Medical devices that come into contact with the body after use.<\/p>\n<\/li>\n<li data-start=\"1897\" data-end=\"1954\">\n<p data-start=\"1899\" data-end=\"1954\">Products with <strong data-start=\"1913\" data-end=\"1939\">tamper-proof packaging<\/strong> once opened.<\/p>\n<\/li>\n<li data-start=\"1955\" data-end=\"2033\">\n<p data-start=\"1957\" data-end=\"2033\"><strong data-start=\"1957\" data-end=\"1972\">Custom-made<\/strong> or special-order items made specifically for the customer.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2035\" data-end=\"2038\" \/>\n<h3 data-start=\"2040\" data-end=\"2068\"><strong data-start=\"2044\" data-end=\"2066\">5. Warranty Policy<\/strong><\/h3>\n<p data-start=\"2069\" data-end=\"2338\">All <strong data-start=\"2073\" data-end=\"2098\">original WeCare Egypt<\/strong> products from <strong data-start=\"2113\" data-end=\"2125\">Medisana<\/strong> come with an <strong data-start=\"2139\" data-end=\"2160\">official warranty<\/strong> that covers manufacturing defects during the specified warranty period.<br data-start=\"2232\" data-end=\"2235\" \/>You can benefit from maintenance and support through our <strong data-start=\"2292\" data-end=\"2322\">authorized service centers<\/strong> across Egypt.<\/p>\n<hr data-start=\"2340\" data-end=\"2343\" \/>\n<h3 data-start=\"2345\" data-end=\"2394\"><strong data-start=\"2349\" data-end=\"2392\">6. Company\u2019s Right to Modify the Policy<\/strong><\/h3>\n<p data-start=\"2395\" data-end=\"2584\">WeCare Egypt reserves the right to amend or update this <strong data-start=\"2451\" data-end=\"2468\">Return Policy<\/strong> at any time without prior notice.<br data-start=\"2502\" data-end=\"2505\" \/>Any updates will be published on our website to ensure complete transparency.<\/p>\n<hr data-start=\"2586\" data-end=\"2589\" \/>\n<h3 data-start=\"2591\" data-end=\"2630\"><strong data-start=\"2595\" data-end=\"2628\">Official Contact Information:<\/strong><\/h3>\n<p data-start=\"2631\" data-end=\"2694\">\ud83d\udcde <strong data-start=\"2634\" data-end=\"2644\">Phone:<\/strong> +20403577479<br data-start=\"2657\" data-end=\"2660\" \/>\ud83d\udce7 <strong data-start=\"2663\" data-end=\"2673\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2674\" data-end=\"2692\">info@wecare-eg.net<\/a><\/p>\n<hr data-start=\"2696\" data-end=\"2699\" \/>\n<p data-start=\"2701\" data-end=\"2841\" data-is-last-node=\"\" data-is-only-node=\"\">At <strong data-start=\"2704\" data-end=\"2720\">WeCare Egypt<\/strong>, your satisfaction is our commitment \u2014 we\u2019re here to make every shopping experience smooth, transparent, and worry-free.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction At WeCare Egypt, we strive to ensure customer satisfaction at every step of your shopping journey. We believe that<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31893","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/pages\/31893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/comments?post=31893"}],"version-history":[{"count":0,"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/pages\/31893\/revisions"}],"wp:attachment":[{"href":"https:\/\/wecare-eg.net\/en\/wp-json\/wp\/v2\/media?parent=31893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}